Refund policy

Once plants are delivered, their ongoing health depends on care and environment.

Natural Imperfections

Plants are living things and may vary slightly in:

• Size

• Shape

• Leaf condition

Minor cosmetic imperfections are normal and not considered damage.

Damaged or Unhealthy Plants

If your plant arrives:

• Damaged

• Severely stressed

• In poor condition

Please contact us within 24 hours of delivery.

Email us with:

• Your order number

• Clear photos of the plant and packaging

This allows us to assess what’s gone wrong and offer an appropriate solution.

Depending on the situation, we may offer:

• A replacement

• A partial refund

• A full refund

Live Plants

Due to their perishable nature, we do not accept returns for live plants unless they arrive damaged or in poor condition.

However, if there is an issue with your order, we’re here to help.